Delivery Hero

4 weeks ago

Head of Marketplace Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Lead strategic, cross-functional marketplace operations in the Philippines, translating regional product roadmaps into local execution. Own vendor and marketplace operations end-to-end, drive CX improvements, track KPIs, and manage a growing team to ensure high-quality vendor onboarding, reduced friction, and data-driven decision making across PH and regional stakeholders.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Local-to-Regional Bridge: act as the primary liaison between PH operations and regional leadership to ensure global strategies are localized effectively.
•Lifecycle Ownership: own the complete vendor operations lifecycle, ensuring seamless integration and performance across the PH marketplace.
•Onboarding & Incubation: ensure all vendor onboarding and incubation operational targets meet high standards of quality, implementing course corrections as needed.
•Friction Reduction: design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction.
•Voice of the Customer: champion the "Voice of the Customer" to influence policies that meet both local PH and regional needs

Key Requirements

•Experienced Leader: 7+ years of experience in high-growth tech, e-commerce, or Q-commerce environments.
•Matrix Organization Proficiency: Proven ability to navigate a matrixed organization, juggling local requirements with central strategies.
•Analytical Rigor: Data-driven innovator skilled at managing complex KPIs and holding a high bar for quality.
•Operational Excellence: Experience managing teams and a track record of driving meaningful change through cross-functional collaboration.
•Thrives in Speed: Comfortable in a fast-paced environment with the ability to lead transformative support strategies

Experience:7+ yearsHigh-growth techE-commerceQ-commerceMarketplace operations

Skills:LeadershipStakeholder managementAnalytical thinkingCross-functional collaborationCommunication

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Delivery Hero

4 weeks ago

Head of Marketplace Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Local-to-Regional Bridge: act as the primary liaison between PH operations and regional leadership to ensure global strategies are localized effectively.
•Lifecycle Ownership: own the complete vendor operations lifecycle, ensuring seamless integration and performance across the PH marketplace.
•Onboarding & Incubation: ensure all vendor onboarding and incubation operational targets meet high standards of quality, implementing course corrections as needed.
•Friction Reduction: design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction.
•Voice of the Customer: champion the "Voice of the Customer" to influence policies that meet both local PH and regional needs

Key Requirements

•Experienced Leader: 7+ years of experience in high-growth tech, e-commerce, or Q-commerce environments.
•Matrix Organization Proficiency: Proven ability to navigate a matrixed organization, juggling local requirements with central strategies.
•Analytical Rigor: Data-driven innovator skilled at managing complex KPIs and holding a high bar for quality.
•Operational Excellence: Experience managing teams and a track record of driving meaningful change through cross-functional collaboration.
•Thrives in Speed: Comfortable in a fast-paced environment with the ability to lead transformative support strategies

Experience:7+ yearsHigh-growth techE-commerceQ-commerceMarketplace operations

Skills:LeadershipStakeholder managementAnalytical thinkingCross-functional collaborationCommunication

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor