Aon

1 month ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-class service to commercial auto clients (fleets and garages) by delivering accurate information on ICBC products and coverage, processing transactions end-to-end, and collaborating with account teams. Work Monday–Friday with no evenings or weekends, in a downtown Vancouver office, helping commercial clients while leveraging ICBC policies and Aon solutions to resolve inquiries.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide ICBC Auto (Commercial Fleets) customer service and information on products, services and coverage options.
•Process ICBC transactions end-to-end, including registrations, license plates, temporary operating permits, transfers, garage policies, prorate plates, and cancellations.
•Analyze and resolve client inquiries, matching needs with ICBC products and Aon solutions.
•Maintain deep product knowledge and stay current on changes and new requirements.
•Manage and service an established book of Commercial Auto business, coordinating with account management teams.

Pay and Benefits

Salary: CAD 50,000 - 57,000 annually

Key Requirements

•2+ years of Autoplan experience, including hands-on ICBC transaction processing
•Proven experience with ICBC batching and plate inventory management
•Strong client service and communication skills, with confidence handling high volumes of phone and email interactions
•Meticulous attention to detail, strong organizational skills and the ability to manage multiple tasks and deadlines
•IBABC Level One (1) License required

Experience:2+ yearsInsurance

Skills:CommunicationCustomer serviceExcelMs officeAttention to detail

Licenses:IBABC Level One

Certifications:IBABC Level One

Languages:English

Tech Stack:ExcelMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon