ADESA Customer Experience Advocate
Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 19 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Active listening","Communication","Empathetic support","Problem-solving","Critical thinking"]Join the ADESA Central Operations team as a Customer Experience Advocate handling customer interactions across calls, chats, and emails. You’ll resolve product and service issues like title questions, login difficulties, payment concerns, and dealer access problems to reach First Contact Resolution. Troubleshoot and log interactions in Salesforce, escalate complex cases to internal teams, and provide proactive, empathetic support while improving systems based on recurring customer pain points.
