Analyst-Data Analytics

American Express
Gurugram
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Structured problem-solving","Communication","Attention to detail","Intellectual curiosity","Stakeholder influence"]

Use advanced statistics and analytics to solve complex customer experience (CX) problems end-to-end. Translate ambiguous business questions into testable hypotheses, select appropriate analytical methods, and deliver executive-ready recommendations. Own CX analytics across servicing channels and drive cross-channel journey analysis to identify friction points. Apply SQL, Python, NLP, and GenAI/LLM workflows to extract insights from both structured and unstructured customer data, partnering with senior stakeholders to shape analytics roadmaps.

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FursaFursa
American Express
American Express
2 days ago

Analyst-Data Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Use advanced statistics and analytics to solve complex customer experience (CX) problems end-to-end. Translate ambiguous business questions into testable hypotheses, select appropriate analytical methods, and deliver executive-ready recommendations. Own CX analytics across servicing channels and drive cross-channel journey analysis to identify friction points. Apply SQL, Python, NLP, and GenAI/LLM workflows to extract insights from both structured and unstructured customer data, partnering with senior stakeholders to shape analytics roadmaps.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Solve complex CX and business problems end-to-end by structuring ambiguous questions, developing hypotheses, identifying relevant data, and recommending actions.
  • •Own and deliver CX analytics across servicing channels.
  • •Develop executive-ready insight packages and narratives to support decision-making.
  • •Drive cross-channel customer journey analysis to identify friction points and improvement opportunities.
  • •Apply NLP and GenAI/LLM workflows to extract customer sentiment, themes, and unmet needs from structured and unstructured data.

Pay and Benefits

Perks:Hybrid WorkPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementParental LeaveCounselingInsurance

Key Requirements

  • •Strong foundation in statistics and data reasoning, including population vs. sample, bias, distributions, confidence intervals, hypothesis testing, correlation vs. causation, and regression.
  • •Strong analytical-method selection with practical knowledge of segmentation, clustering, classification, and regression, including assumptions and evaluation.
  • •Strong logical and structured problem-solving to turn ambiguous business problems into hypotheses and well-supported conclusions.
  • •Strong SQL skills and proficiency in Python for data manipulation, statistical analysis, automation, and model development.
  • •Bachelor’s degree in a quantitative discipline (e.g., Statistics, Mathematics, Economics, Operations Research, Engineering, Computer Science, Data Science, or Business Analytics).
Experience:Customer experience
Education:Bachelor's in Statistics, Mathematics, Economics, Operations Research, Engineering, Computer Science, Data Science, Business Analytics, or another quantitative discipline
Skills:Structured problem-solvingCommunicationAttention to detailIntellectual curiosityStakeholder influence
Tech Stack:SQLPythonTableauPower BINLPGenAILLM

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn