Client Service Analyst - Livechat (Seychelles, French&Creole required)

Bybit
Abu Dhabi
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Coaching","Teamwork","Self-driven","Data analysis"]

Support clients through live chat and email, ensuring fast, high-quality responses and smooth frontline operations. Manage and follow up on inquiries and complaints, stay current on product and market changes, and convert customer needs into actionable feedback for management. Lead and coach a team to achieve KPIs and coverage, monitor performance data, and collaborate across departments. Be ready to handle live chat/email during critical incidents.

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Bybit
Bybit
2 days ago

Client Service Analyst - Livechat (Seychelles, French&Creole required)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support clients through live chat and email, ensuring fast, high-quality responses and smooth frontline operations. Manage and follow up on inquiries and complaints, stay current on product and market changes, and convert customer needs into actionable feedback for management. Lead and coach a team to achieve KPIs and coverage, monitor performance data, and collaborate across departments. Be ready to handle live chat/email during critical incidents.
Location: Abu Dhabi
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Support clients on all inquiries via live chat or email, delivering efficient and excellent service.
  • •Manage and follow up on inquiries and complaints for current and prospective clients.
  • •Maintain strong product/platform readiness, staying updated on general market conditions and translating customer needs into feedback.
  • •Supervise manpower coverage for live chat and email operations, coach team members, and ensure consistent KPI achievement.
  • •Analyze performance data, prepare reports with solutions, drive continuous improvement, and act as a bridge across departments; handle live chat/email during emergencies as needed.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •5-7 years of customer service experience, including 2-3 years in supervisory or management responsibilities.
  • •Experience handling external vendors, government agencies, or related regulatory/compliance relationships.
  • •Bachelor degree in finance, economics, mathematics, or a related field.
  • •Familiarity with frontline live chat and email operations in fast-paced fintech/banking/investment or call-center environments.
  • •Proficient communication in English, French, and Creole (writing and liaising with counterparts).
Experience:5-7 yearsFintechBankingInvestmentCall-center
Education:Bachelor's
Skills:CommunicationCoachingTeamworkSelf-drivenData analysis
Languages:EnglishFrenchCreole

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn