Senior Principal Customer Success Manager

Atlassian
San Francisco
Workplace: HybridFull timeUSD 167,400 - 263,200 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Problem-solving","Communication","Stakeholder management","Strategic planning","Trusted-advisor relationship building"]

Own and expand Atlassian’s most strategic enterprise relationships by building C-suite trusted-advisor partnerships and driving measurable value realization. Lead Customer Success Plans (CSPs), QBRs, and strategic check-ins to accelerate adoption, retention, and expansion. Guide complex, multi-partner transformation programs and proactively mitigate risks. Leverage Atlassian AI and emerging technologies to advise on enterprise AI and digital transformation strategies, including AI pricing/usage models.

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FursaFursa
Atlassian
Atlassian
1 day ago

Senior Principal Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and expand Atlassian’s most strategic enterprise relationships by building C-suite trusted-advisor partnerships and driving measurable value realization. Lead Customer Success Plans (CSPs), QBRs, and strategic check-ins to accelerate adoption, retention, and expansion. Guide complex, multi-partner transformation programs and proactively mitigate risks. Leverage Atlassian AI and emerging technologies to advise on enterprise AI and digital transformation strategies, including AI pricing/usage models.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner.
  • •Accelerate product adoption and deliver verifiable business outcomes, focusing on value realization and expansion.
  • •Develop and execute Customer Success Plans (CSPs) aligned to customer goals, including check-ins and QBRs.
  • •Lead complex implementation and transformation initiatives involving multiple partners and stakeholders.
  • •Advise customers on leveraging Atlassian AI and emerging technologies, while proactively identifying and mitigating risks.

Pay and Benefits

Salary: USD 167,400 - 263,200 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years in Customer Success, account management, consulting, or enterprise transformation, managing large, complex strategic customers.
  • •Experience delivering solutions to SVP/C-level executives for Fortune 500/global enterprise customers.
  • •Proven success leading transformational initiatives that drive measurable customer outcomes (e.g., platform adoption, expansion, retention).
  • •Experience with AI and digital transformation in enterprise environments.
  • •Strong Customer Success Planning framework proficiency, with hands-on experience using tools such as Gainsight, Salesforce, and Tableau.
Experience:10+ yearsCustomer SuccessEnterprise transformationAIDigital transformation
Skills:Problem-solvingCommunicationStakeholder managementStrategic planningTrusted-advisor relationship building
Certifications:ITSM
Tech Stack:JiraConfluenceGainsightSalesforceTableauMEDDPICCAI

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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