SMB Customer Success Manager

Riverside
Mexico City
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Verbal communication","Written communication","Analytical thinking","Problem-solving","Time management"]

Own a portfolio of SMB customers as a strategic partner, guiding adoption and driving long-term retention and growth. Lead regular business reviews, facilitate high-impact conversations, and uncover renewal and expansion opportunities. Serve as the voice of the customer while collaborating cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. This remote role is based in Mexico and requires working Eastern time zone business hours.

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FursaFursa
Riverside
Riverside
2 days ago

SMB Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of SMB customers as a strategic partner, guiding adoption and driving long-term retention and growth. Lead regular business reviews, facilitate high-impact conversations, and uncover renewal and expansion opportunities. Serve as the voice of the customer while collaborating cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. This remote role is based in Mexico and requires working Eastern time zone business hours.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of SMB customers and act as a trusted advisor.
  • •Drive adoption, success at scale, and long-term retention and growth.
  • •Lead regular business reviews and guide high-impact customer conversations.
  • •Identify opportunities for renewals and expansion.
  • •Collaborate cross-functionally with Product and Marketing to share customer insights and influence roadmap priorities.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •At least 1 year of experience in customer success or customer support in a SaaS environment.
  • •Experience managing a high-velocity of accounts.
  • •Ability to work remotely in a fast-paced startup environment.
  • •Strong ability to achieve KPIs and targets.
  • •Strong verbal and written communication skills in English.
Experience:1+ yearsSaaS
Skills:Verbal communicationWritten communicationAnalytical thinkingProblem-solvingTime management
Languages:English

Company Brief

Riverside
Provides an online recording and editing platform for podcasts, interviews, and video content. It helps creators and teams capture high-quality remote recordings with separate audio and video tracks, transcription, and collaborative production tools.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2019
WebsiteLinkedIn