Customer Success Manager, EMEA

Keeper Security
Cork
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer relationship management","Problem-solving","Communication","Autonomy","Time management"]

Own the success of an assigned portfolio of cybersecurity customers, driving renewals, cross-sells, and upsells through quarterly business reviews and ongoing engagement. Partner with enterprise and C-level stakeholders, negotiate licensing contracts, and troubleshoot customer challenges using deep product and password management knowledge. Help customers establish business and technical goals, maintain a structured account cadence, and contribute to evolving Customer Success programs while meeting sales targets.

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FursaFursa
Keeper Security
Keeper Security
1 month ago

Customer Success Manager, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the success of an assigned portfolio of cybersecurity customers, driving renewals, cross-sells, and upsells through quarterly business reviews and ongoing engagement. Partner with enterprise and C-level stakeholders, negotiate licensing contracts, and troubleshoot customer challenges using deep product and password management knowledge. Help customers establish business and technical goals, maintain a structured account cadence, and contribute to evolving Customer Success programs while meeting sales targets.
Location: Cork
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive revenue growth within named accounts through renewals, cross-sells, and upsells.
  • •Maintain a structured cadence with customers: engagement, adoption, communication, and quarterly business reviews.
  • •Negotiate licensing contract renewals by understanding and navigating account procurement practices.
  • •Resolve customer issues independently or with other teams, including troubleshooting requiring deep product and password management knowledge.
  • •Serve as a product and customer success subject matter expert, providing guidance on security best practices and occasionally supporting sales/marketing calls or webinars.

Pay and Benefits

Perks:Meal AllowanceHealth InsurancePensionSick PayBike-to-work

Key Requirements

  • •1+ years of experience in account management or SaaS customer success roles, or sales roles.
  • •Strong technical knowledge of software integrations, including SSO and directory/Directory integrations, plus onboarding and support.
  • •Experience working with enterprise organizations and C-level executives, including IT and cyber security leaders.
  • •Working knowledge of Salesforce.com.
  • •Undergraduate degree preferred (BA/BS).
Experience:1+ yearsSaaSCybersecurityIAMB2BEnterprise
Education:Bachelor's
Skills:Customer relationship managementProblem-solvingCommunicationAutonomyTime management
Languages:English
Tech Stack:Salesforce.comSSODirectoryQuarterly Business ReviewsKeeperPAM

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn