Member Service Professional, Centurion Lounge – Haneda Airport

Deliver superior, customer-facing service to American Express Card Members at the Centurion Lounge in Haneda Airport. Serve as an ambassador of the brand by welcoming members, owning the end-to-end customer experience, resolving issues, and providing concierge, lifestyle, and travel consultation with minimal reservation assistance. Work as part of a cohesive, fast-paced team while meeting customer-first expectations and supporting member needs through lounge partner coordination.