Customer Service Agent: Dutch (morning shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Time-management","Problem-solving","Multitasking"]

Provide high‑quality customer service for Fever’s users via email, phone, and social channels during the morning shift (8:00–16:00). Handle inquiries, resolve incidents, log interactions, and follow procedures to ensure timely resolutions while maintaining records. Collaborate with the Operations team as needed and thrive in a home-based role with a dynamic, international team.

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Fever Up
Fever Up
3 years ago

Customer Service Agent: Dutch (morning shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide high‑quality customer service for Fever’s users via email, phone, and social channels during the morning shift (8:00–16:00). Handle inquiries, resolve incidents, log interactions, and follow procedures to ensure timely resolutions while maintaining records. Collaborate with the Operations team as needed and thrive in a home-based role with a dynamic, international team.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by e-mail, phone or social media for solving incidents
  • •Manage incoming calls and chats and customer service inquiries
  • •Provide accurate, valid and complete information using the right methods/tools
  • •Handle customer complaints, offer solutions and follow up to ensure resolution; keep records of interactions and process accounts
  • •Follow communication procedures, guidelines, and policies; engage customers and adapt to changing priorities

Pay and Benefits

Perks:Home OfficeHealth InsuranceGym Membership

Key Requirements

  • •Previous experience in User Support or Customer Service positions is valuable
  • •Experience using Zendesk is preferred
  • •High Dutch level (oral and written) and fluency in Spanish or English
  • •Strong planning, organizational, prioritization, and multitasking abilities
  • •Excellent communication and interpersonal skills, reliable and solution‑oriented
Experience:Customer serviceUser supportZendesk
Skills:CommunicationInterpersonal skillsTime-managementProblem-solvingMultitasking
Languages:DutchSpanishEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn