BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills","Tactical planning"]

Handle routine and non-routine customer questions and issues, resolving complex cases using acquired knowledge and escalating unexpected matters to higher-level team members. Ensure accurate, timely processing of transactions to meet client SLAs, identify and resolve nonstandard pending transactions, and support SOP/process transitions. Take escalated calls from providers/callers and contribute to tactical operational planning to achieve project milestones while working from the Manila office during 9:00 pm–6:00 am PST (Mon–Fri).

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues, resolving complex cases using acquired knowledge and escalating unexpected matters to higher-level team members. Ensure accurate, timely processing of transactions to meet client SLAs, identify and resolve nonstandard pending transactions, and support SOP/process transitions. Take escalated calls from providers/callers and contribute to tactical operational planning to achieve project milestones while working from the Manila office during 9:00 pm–6:00 am PST (Mon–Fri).
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine and non-routine customer questions and issues, escalating complex or unexpected matters.
  • •Resolve complex client situations using demonstrated knowledge and skills acquired through experience.
  • •Ensure accurate and timely completion and processing of transactions to meet or exceed client SLAs.
  • •Identify and resolve issues related to nonstandard pending transactions.
  • •Work on preparation of SOPs/process transitions and take escalated calls from providers/callers.

Key Requirements

  • •1-3 years of relevant experience.
  • •High School Diploma or equivalent.
  • •Undergraduate degree or some college coursework preferred.
  • •Strong communication and customer service skills.
  • •Solid computer skills with strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skillsTactical planning

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn