Customer Experience Banker - Beechwold, Columbus OH

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, building and growing consumer and business relationships. Proactively identify customer financial goals, educate customers on deposit products, and recommend relevant banking services while resolving issues accurately and efficiently. Follow a disciplined sales process, support new customer follow-up and referrals, and deepen partnerships by connecting customers to the right bank teams—all while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Beechwold, Columbus OH

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, building and growing consumer and business relationships. Proactively identify customer financial goals, educate customers on deposit products, and recommend relevant banking services while resolving issues accurately and efficiently. Follow a disciplined sales process, support new customer follow-up and referrals, and deepen partnerships by connecting customers to the right bank teams—all while adhering to operational, security, risk, and regulatory policies.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referral sourcing.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Experience providing customer service and resolving customer issues accurately and efficiently.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSales processRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn