Lead Services Specialist - Technical Support_08

Baker Hughes
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 10+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Leadership","Project management","Stakeholder influence"]

Lead technical excellence across service delivery operations in the Mexico Geozone by heading Applications Engineering, Technical Advising, Laboratory, Reliability, and Technical Support teams. Drive HSE compliance, technical assurance, and incident management (investigation, root cause, corrective actions, lessons learned). Support customer proposals and tenders, implement performance-improvement initiatives, and coach technical personnel while partnering across Service Delivery, Sales, Commercial, and Operations.

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Baker Hughes
Baker Hughes
3 weeks ago

Lead Services Specialist - Technical Support_08

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead technical excellence across service delivery operations in the Mexico Geozone by heading Applications Engineering, Technical Advising, Laboratory, Reliability, and Technical Support teams. Drive HSE compliance, technical assurance, and incident management (investigation, root cause, corrective actions, lessons learned). Support customer proposals and tenders, implement performance-improvement initiatives, and coach technical personnel while partnering across Service Delivery, Sales, Commercial, and Operations.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead Applications Engineering, Technical Advising, Reliability, Laboratory, and Technical Support teams across the Mexico Geozone.
  • •Drive HSE excellence and ensure compliance with safety standards during service execution.
  • •Provide technical leadership across job planning, design, risk assessment, execution, and post-job evaluation.
  • •Support commercial opportunities by delivering technical guidance for tenders and customer proposals.
  • •Lead incident management and performance improvement activities to ensure customer outcomes and operational/financial objectives.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDisability

Key Requirements

  • •Bachelor's degree in Engineering, Science, or related technical discipline.
  • •Minimum 10 years of experience in field service, technical advising, applications engineering, service delivery, or related technical leadership roles.
  • •Demonstrated experience leading technical teams supporting field operations and customer-facing service delivery.
  • •Strong experience providing technical support for operational planning and execution.
  • •Fluency in both English and Spanish; Portuguese proficiency is preferred.
Experience:10+ years
Education:Bachelor's in Engineering, Science, or related technical discipline
Skills:CommunicationInterpersonalLeadershipProject managementStakeholder influence
Languages:EnglishSpanishPortuguese

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn