Customer Success Manager (f/m/d)

Moss
Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-obsessed","Communication","Analytical mindset","Negotiation","Problem-solving"]

Join Moss’s Customer Success team to drive SaaS revenue growth through proactive engagement, upsell opportunities, and data-driven insights. You’ll guide clients to maximize spend-management features, act as a product ambassador, and design processes that boost satisfaction and long-term retention in a fast-growing SaaS environment.

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Moss
Moss
6 months ago

Customer Success Manager (f/m/d)

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Job Summary

Join Moss’s Customer Success team to drive SaaS revenue growth through proactive engagement, upsell opportunities, and data-driven insights. You’ll guide clients to maximize spend-management features, act as a product ambassador, and design processes that boost satisfaction and long-term retention in a fast-growing SaaS environment.
Location: Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer engagement through building and nurturing value-creating, scalable relationships and guiding activation of spend-management features.
  • •Upsell by leveraging product knowledge to identify new business opportunities and optimize features for existing accounts.
  • •Measure success using KPIs to monitor revenue trajectory via metrics like spend engagement, SaaS uplift and renewals.
  • •Act as Product ambassador by communicating client feedback to internal stakeholders and advising on current/future features.
  • •Thrive for process excellence by designing and delivering client journey touchpoints to increase satisfaction and retention.

Pay and Benefits

Perks:Remote WorkLearning BudgetEquity

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in German (C2) and English (C1).
  • •Strong customer-focused mindset with ability to translate needs into value.
  • •Clear communicator with the ability to leverage data to prioritize customers and problems.
Experience:SaaSB2BFintech
Skills:Customer-obsessedCommunicationAnalytical mindsetNegotiationProblem-solving
Languages:GermanEnglish

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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