Manager Operations - Collateral Services

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Customer service","Relationship building","Operational risk awareness","Knowledge sharing"]

Lead the Collateral Services team, ensuring margin call dispute handling and portfolio reconciliation stay above investigation thresholds. Drive timely escalations across operations management, front office, and risk, while monitoring team productivity and quality within agreed timescales. Build relationships across business areas, develop action plans to address performance gaps, and manage operational risk assessments tied to economic/market changes and regulatory requirements.

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FursaFursa
HSBC
HSBC
1 day ago

Manager Operations - Collateral Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Collateral Services team, ensuring margin call dispute handling and portfolio reconciliation stay above investigation thresholds. Drive timely escalations across operations management, front office, and risk, while monitoring team productivity and quality within agreed timescales. Build relationships across business areas, develop action plans to address performance gaps, and manage operational risk assessments tied to economic/market changes and regulatory requirements.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure margin call disputes and portfolio reconciliation breaks above investigation thresholds are reviewed and analyzed to a high standard.
  • •Ensure timely escalations to operations management, front office, and risk management teams.
  • •Provide leadership and customer service across management levels, leading a cohesive, people-centric team.
  • •Monitor team performance, productivity, and quality, organizing work to meet agreed timescales.
  • •Develop strategies and action plans to address performance gaps, training needs, and staffing/coverage requirements.

Key Requirements

  • •Support the Collateral Dispute and Portfolio Reconciliation function.
  • •Build relationships with business partners across all business areas.
  • •Work closely with Assistant Vice President/Vice President to ensure BAU functions are carried out according to the agreed PLA.
  • •Maintain continual knowledge sharing with staff.
  • •Understand financial products, including equity/fixed income OTC derivatives, FX products, and basic knowledge of ISDA/CSA (bonus).
Skills:LeadershipCustomer serviceRelationship buildingOperational risk awarenessKnowledge sharing

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn