Client Tech Support Engineering - Sr Professional II

Fiserv
North Carolina
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Cross-functional collaboration","Documentation"]

Resolve complex application issues for Digital Payments clients by replicating errors in integrated test environments and analyzing server logs, XML data, and SSO information. Provide Level II, client-facing technical support via phone and email, while partnering with Product Management and Engineering to validate release readiness, investigate defects, and improve CashEdge support outcomes. Build product knowledge across digital payments applications and create tools, documentation, and process improvements to reduce recurring issues.

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Fiserv
Fiserv
1 day ago

Client Tech Support Engineering - Sr Professional II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Resolve complex application issues for Digital Payments clients by replicating errors in integrated test environments and analyzing server logs, XML data, and SSO information. Provide Level II, client-facing technical support via phone and email, while partnering with Product Management and Engineering to validate release readiness, investigate defects, and improve CashEdge support outcomes. Build product knowledge across digital payments applications and create tools, documentation, and process improvements to reduce recurring issues.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot software application issues by replicating client-reported errors in integrated test environments.
  • •Analyze server logs, XML code, and SSO data to identify root causes and support resolutions.
  • •Provide Level II client support through phone, email, and inquiry management tools.
  • •Collaborate with Product Management and Engineering to investigate defects, validate release readiness, and support existing CashEdge application releases.
  • •Develop tools, documentation, and process improvements to improve support workflows and reduce recurring issues.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Leave

Key Requirements

  • •6+ years of object-oriented programming experience building scalable, secure, maintainable web applications.
  • •5+ years troubleshooting production or test environment application issues using server logs, XML data, SSO information, or similar inputs.
  • •2+ years developing or supporting applications using Java Platform, Enterprise Edition (Java EE/J2EE) and SQL.
  • •2+ years supporting client-facing technical issues in a post-sales customer support organization.
  • •Bachelor’s degree or higher in Computer Science, Engineering, or related field (or equivalent experience).
Experience:6+ yearsDigital payments
Education:Bachelor's in Computer Science, Engineering or related field
Skills:Problem-solvingAnalytical thinkingCross-functional collaborationDocumentation
Tech Stack:JavaJava EEJ2EESQLXMLSSOHTMLJavaScriptWeb servicesSalesforce CRMMVCJSPJavaServer Faces (JSF)CashEdge

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn