Customer Relationship Officer

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Training","Sales","Sales management","Compliance","Continuous improvement"]

Manage day-to-day customer service for retail banking deposit and finance accounts while projecting a warm ADIB image. Handle inquiries, support opening/closing of deposit accounts with KYC and CB requirements, and maintain customer finance files and applications. Drive service delivery through sales and cross-sell of ADIB products, coordinate subordinate staff training/appraisals, and uphold operational controls and compliance to enhance branch efficiency and customer service quality.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
21 hours ago

Customer Relationship Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage day-to-day customer service for retail banking deposit and finance accounts while projecting a warm ADIB image. Handle inquiries, support opening/closing of deposit accounts with KYC and CB requirements, and maintain customer finance files and applications. Drive service delivery through sales and cross-sell of ADIB products, coordinate subordinate staff training/appraisals, and uphold operational controls and compliance to enhance branch efficiency and customer service quality.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage operational controls and deliver quality service to customers while projecting ADIB’s warm image.
  • •Handle deposit account documentation and inquiries, including opening/closing deposit accounts and ensuring KYC and CB instructions are followed.
  • •Handle finance and covered card inquiries, maintain customer finance records, prepare finance applications, obtain approvals, and input data into systems.
  • •Sell and cross-sell ADIB’s products and promote ADIB’s image; support CRM on monthly budget variance comments and branch sale target achievement.
  • •Manage and coordinate subordinates, including training and appraisal, and support internal audit/ICD responses and continuous improvement initiatives.

Key Requirements

  • •Broad knowledge of ADIB’s retail banking financial products and services.
  • •Thorough knowledge of ADIB’s retail credit and operational policies and procedures.
  • •Good knowledge of UAE banking practices, regulations, and risks.
  • •Thorough knowledge of Central Bank of UAE regulations.
  • •Training and sales skills, plus ability to support management reporting.
Experience:BankingRetail banking
Skills:TrainingSalesSales managementComplianceContinuous improvement

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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