IT Support Engineer - New York

ByteDance
New York
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Decision-making","Communication","Interpersonal skills"]

Own and elevate Tier 1–Tier 2 IT support for ByteDance users across local office sites and remotely throughout the region. Triage complex issues, lead troubleshooting for Windows, Mac, mobile, VPN, and collaboration tools, and drive continuous improvement through SOPs, documentation, and automated workflows. Execute IT projects spanning productivity tools, endpoint management, monitoring, and A/V enhancements, while serving as a technical advisor and VIP/white-glove support contact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ByteDance
ByteDance
12 hours ago

IT Support Engineer - New York

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and elevate Tier 1–Tier 2 IT support for ByteDance users across local office sites and remotely throughout the region. Triage complex issues, lead troubleshooting for Windows, Mac, mobile, VPN, and collaboration tools, and drive continuous improvement through SOPs, documentation, and automated workflows. Execute IT projects spanning productivity tools, endpoint management, monitoring, and A/V enhancements, while serving as a technical advisor and VIP/white-glove support contact.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the decision-maker and escalation point for Tier 1 and Tier 2 IT support specialists, resolving complex issues efficiently.
  • •Identify recurring challenges and lead creation of SOPs, technical documentation, and scalable processes to address root causes.
  • •Assess and evaluate the IT environment to anticipate challenges, close gaps, minimize downtime, and improve service efficiency.
  • •Lead and execute IT projects for corporate systems, productivity tools, infrastructure upgrades, monitoring solutions, and A/V enhancements.
  • •Oversee advanced troubleshooting across Windows, Mac, mobile devices, network services, VPN, and collaboration tools, including VIP/white-glove executive support and event support.
Travel: Low travel

Key Requirements

  • •3+ years of hands-on IT support experience with leadership, decision-making, and ownership on complex issues.
  • •Bachelor’s degree in Computer Science, IT Systems, or equivalent experience.
  • •Proactively identify problems and implement operational improvements; create and maintain SOPs, workflows, and IT standards for scalability.
  • •Strong technical expertise supporting Windows, Mac, iOS, and Android, including tools like MDM, VPN, Cloud Print, Anti-Virus, EDR, and monitoring solutions.
  • •Experience delivering IT projects, collaborating cross-functionally, and influencing outcomes through strong organizational and communication skills.
Experience:IT support
Education:Bachelor's in Computer Science, IT Systems
Skills:Problem-solvingAnalytical thinkingDecision-makingCommunicationInterpersonal skills
Certifications:CompTIA A+CompTIA Network+MCSAApple Certification
Tech Stack:WindowsMacIOSAndroidMDMVPNCloud PrintAnti-VirusEDRMonitoring solutionsVMEndpoint managementBashPythonPowerShellA/V systemsVideo conferencingChat

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn