Agency Customer Success Manager

Smartly
New York
Workplace: OnsiteFull timeUSD 75,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Customer-obsessed","Proactive","Cross-functional collaboration","Analytical thinking","Communication"]

Own and grow a portfolio of enterprise agency partners, acting as a trusted advisor on strategy, product adoption, and best practices for social and programmatic advertising. Drive engagement, retention, and measurable outcomes by proactively identifying opportunities and challenges. Serve as a platform and advertising subject-matter expert, collaborate with cross-functional teams (including Onboarding and Technical Solutions), and feed agency insights into product roadmap and go-to-market strategy.

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FursaFursa
Smartly
Smartly
2 days ago

Agency Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own and grow a portfolio of enterprise agency partners, acting as a trusted advisor on strategy, product adoption, and best practices for social and programmatic advertising. Drive engagement, retention, and measurable outcomes by proactively identifying opportunities and challenges. Serve as a platform and advertising subject-matter expert, collaborate with cross-functional teams (including Onboarding and Technical Solutions), and feed agency insights into product roadmap and go-to-market strategy.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for agency partners, delivering an exceptional value-driven customer experience and building long-term relationships.
  • •Drive agency success through proactive identification of growth opportunities, anticipation of challenges, and ongoing engagement and retention.
  • •Act as a subject matter expert on the Smartly platform and advertising fundamentals, providing consultative guidance, best practices, and strategic recommendations.
  • •Partner with Agency Sales to create and execute agency development and enablement strategies that drive awareness, adoption, and expansion.
  • •Collaborate with Onboarding, Technical Solutions, Product, Engineering, and Marketing, including designing and delivering scalable training and enablement programs; collect agency feedback to inform product roadmap and go-to-market strategy.
Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityPaid LeaveUnlimited SickParental LeaveLearning Budget

Key Requirements

  • •4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in ad tech, martech, or digital advertising.
  • •Strong knowledge of social advertising platforms (e.g., Meta, TikTok, Pinterest, Snapchat), with programmatic advertising knowledge as a plus.
  • •Strong empathy and a customer-obsessed, proactive mindset focused on helping agency partners succeed.
  • •Results-driven with ownership, bias for action, and comfort collaborating cross-functionally in fast-paced, ambiguous environments.
  • •Excellent written and verbal communication skills, including the ability to present to senior stakeholders and translate data into actionable insights.
Experience:4+ yearsAd techMartechDigital advertising
Skills:Customer-obsessedProactiveCross-functional collaborationAnalytical thinkingCommunication
Languages:English
Tech Stack:MetaTikTokSnapPinterestGoogleProgrammatic advertisingSocial advertising

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn