Customer Service - Sports Streaming Platform

Sutherland
Fredericton
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Patience","Critical thinking","Problem-solving","Multitasking","Time management"]

Provide exceptional customer service and act as a brand ambassador for a sports streaming digital platform. Help fans with inquiries across streaming and related services, demonstrating patience, educating customers to complete tasks (e.g., stream games or set up fantasy), and using available tools to resolve issues. Build and maintain product knowledge, work effectively in a fast-paced remote environment, and support superior fan experiences every day.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service - Sports Streaming Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer service and act as a brand ambassador for a sports streaming digital platform. Help fans with inquiries across streaming and related services, demonstrating patience, educating customers to complete tasks (e.g., stream games or set up fantasy), and using available tools to resolve issues. Build and maintain product knowledge, work effectively in a fast-paced remote environment, and support superior fan experiences every day.
Location: Fredericton
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide best-in-class support to fans contacting the service, acknowledging issues and demonstrating patience.
  • •Educate customers to accomplish tasks such as streaming a game or creating a fantasy account.
  • •Use available technology tools and resources to resolve customer inquiries.
  • •Develop and maintain general knowledge of the client’s products and services.
  • •Support a fast-paced remote team environment by multitasking, prioritizing, and managing time effectively.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision

Key Requirements

  • •High school diploma or GED.
  • •1+ year of customer service experience.
  • •Ability to type 30+ words per minute.
  • •Excellent English communication skills (verbal and written) with strong critical thinking and problem-solving.
  • •Proficient in Microsoft programs and able to efficiently navigate websites/digital tools.
Experience:Customer serviceSports streamingDigital platforms
Education:High School
Skills:PatienceCritical thinkingProblem-solvingMultitaskingTime management
Languages:English
Tech Stack:Microsoft programsWebsite navigation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor