Technician Retail Service Desk

Du
Dubai
Full timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Verbal communication","Written communication","Troubleshooting","Customer service","Multi-tasking"]

Provide first-line, 24/7x365 telephone and email service desk support as the single point of contact for IT and network outages. Monitor support mailboxes, log incidents/service requests, and resolve or escalate issues to the appropriate support resolver group. Conduct remote troubleshooting, communicate clearly with non-technical users, and maintain accurate logs with follow-ups and customer updates while contributing suggestions to improve service desk procedures.

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FursaFursa
Du
Du
2 days ago

Technician Retail Service Desk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line, 24/7x365 telephone and email service desk support as the single point of contact for IT and network outages. Monitor support mailboxes, log incidents/service requests, and resolve or escalate issues to the appropriate support resolver group. Conduct remote troubleshooting, communicate clearly with non-technical users, and maintain accurate logs with follow-ups and customer updates while contributing suggestions to improve service desk procedures.
Location: Dubai
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure full availability of Service Desk telephone and email support 24/7 x 365 days.
  • •Serve as the first point of contact for customers seeking technical assistance over phone or email.
  • •Proactively monitor support mailboxes and log incidents and service requests in the service desk tool.
  • •Perform remote troubleshooting using diagnostic techniques and questions to determine and communicate the best solution or escalate when needed.
  • •Record events, problems, and resolutions; follow up with customers and pass customer feedback to the appropriate internal team.

Key Requirements

  • •B.Sc. in Telecommunications/Computer engineering.
  • •1-3 years solid experience in a telecom environment.
  • •Ability to work effectively in a 24 x 7 x 365 environment.
  • •Knowledge of using the HP Service Management tool.
  • •Must be proficient in MS Office.
Experience:1-3 yearsTelecom
Education:Bachelor's in Telecommunications/Computer engineering
Skills:Verbal communicationWritten communicationTroubleshootingCustomer serviceMulti-tasking
Tech Stack:HP Service ManagementMS Office

Company Brief

Du
du (Emirates Integrated Telecommunications Company PJSC) is a UAE-based telecom operator providing mobile, fixed-line, broadband, IPTV and ICT services to consumers and businesses across the United Arab Emirates.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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