Operational Account Manager

HP
Brazil
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-7 yearsEducation: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Customer Centricity"]

Manage operational relationships with mid-sized to large global accounts, serving as the point of contact for operational issues and escalations. Analyze account financials to develop strategies that maximize profitability and ROI, while identifying process gaps and implementing improvements. Gather and act on customer feedback, maintain compliant records and reports, and support contract negotiations. Prepare presentations for senior management and guide junior team members.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
1 day ago

Operational Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage operational relationships with mid-sized to large global accounts, serving as the point of contact for operational issues and escalations. Analyze account financials to develop strategies that maximize profitability and ROI, while identifying process gaps and implementing improvements. Gather and act on customer feedback, maintain compliant records and reports, and support contract negotiations. Prepare presentations for senior management and guide junior team members.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage operational business relationships with mid-sized to large accounts while supporting project and account teams with customer solutions and process optimization.
  • •Act as the point of contact for customers and/or partners for operational issues, concerns, and escalations.
  • •Identify process gaps, advocate process improvements, and implement changes to enhance operational efficiency and customer satisfaction.
  • •Prepare presentations and reports for senior management and stakeholders on account status, financial performance, and operational excellence initiatives.
  • •Participate in contract and agreement negotiations and develop strategies for gathering and acting on customer feedback to improve satisfaction and loyalty.

Key Requirements

  • •Four-year or Graduate Degree in Sales, Marketing, Business Administration, or a related field, or equivalent work experience.
  • •Typically 4-7 years of work experience, preferably in account management, business development, customer service, or a related field.
  • •Experience with global account management.
  • •Strong communication, results orientation, learning agility, and customer centricity.
  • •Ability to analyze account financials and develop strategies to improve profitability and ROI.
Experience:4-7 years
Education:Bachelor's in Sales, Marketing, Business Administration (or related)
Skills:Effective CommunicationResults OrientationLearning AgilityCustomer Centricity

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn