Senior Manager, Customer Success APAC (Team Leader)

Payoneer
Manila, Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Negotiation","Relationship-building","Stakeholder management","Organizational skills"]

Lead and manage a team of Customer Success Managers across a sub-region in APAC, owning a portfolio of strategic accounts to drive retention, renewals, and expansion. Manage executive relationships, run Upsell/Cross-sell/Renewal conversations, and deliver QBRs that communicate business impact. Partner cross-functionally to resolve challenges, track customer health and pipeline in CRM (e.g., Salesforce), and create customer stories and growth opportunities.

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FursaFursa
Payoneer
Payoneer
1 day ago

Senior Manager, Customer Success APAC (Team Leader)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and manage a team of Customer Success Managers across a sub-region in APAC, owning a portfolio of strategic accounts to drive retention, renewals, and expansion. Manage executive relationships, run Upsell/Cross-sell/Renewal conversations, and deliver QBRs that communicate business impact. Partner cross-functionally to resolve challenges, track customer health and pipeline in CRM (e.g., Salesforce), and create customer stories and growth opportunities.
Location: Manila, Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead a team of Customer Success Managers across a sub-region in APAC.
  • •Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
  • •Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
  • •Build and maintain relationships with C-level executives and senior stakeholders.
  • •Track customer health and opportunities in CRM systems, maintaining accurate reporting and forecasting.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • •8+ years of experience in Customer Success, Account Management, or B2B Sales, including team management.
  • •Data-driven approach with a commercial mindset and proven success driving revenue growth through retention and expansion.
  • •Strong negotiation, relationship-building, and stakeholder management skills, including executive presentation experience.
  • •Experience using Salesforce or similar CRM platforms.
Experience:8+ years
Education:Bachelor's in Business, Marketing, Communications, or related field
Skills:LeadershipNegotiationRelationship-buildingStakeholder managementOrganizational skills
Tech Stack:SalesforceCRM

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn