ezCater

1 week ago

Integrations & Technical Support Specialist (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own onboarding and ongoing support for API integrations with restaurant brands and third-party vendors. Diagnose integration issues by reading logs, tracing requests, and reproducing errors to identify root cause. Interpret and debug JSON, XML, and GraphQL payloads, collaborate with engineering on code-level fixes, and provide technical training while translating details for both technical and non-technical partners.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Onboard new API integrations end to end with restaurant brands and third-party vendors, including testing during onboarding and software development cycles.
•Document integration processes, configurations, and common failure modes.
•Investigate and resolve API-originated issues by reading logs, tracing requests, and reproducing errors to find root cause.
•Interpret and debug data across JSON, XML, and GraphQL payloads, and collaborate with engineering on code-level fixes with clear reproduction steps.
•Provide technical training to internal teams and external partners and translate technical details for non-technical stakeholders.

Travel: Low travel

Pay and Benefits

Salary: USD 70,350 - 92,400 annually

Equity and Bonus:Equity

Perks:Paid Leave401kHealth InsuranceDentalFsaLong-term DisabilityRemote WorkMeal Allowance

Key Requirements

•Solid understanding of API integrations and how they move data between systems.
•Comfort reading and interpreting JSON and XML, with willingness to learn GraphQL.
•Hands-on troubleshooting experience with technical integrations, able to form a hypothesis, test it, and identify root cause.
•Exceptional written and verbal communication skills, adapting explanations to different audiences.
•Ability to stay calm and resolve issues under pressure.

Experience:API integrationsFood tech

Skills:CommunicationTroubleshootingProblem-solvingCollaborationTechnical training

Languages:English

Tech Stack:APIJSONXMLGraphQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater

Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

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ezCater

1 week ago

Integrations & Technical Support Specialist (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Onboard new API integrations end to end with restaurant brands and third-party vendors, including testing during onboarding and software development cycles.
•Document integration processes, configurations, and common failure modes.
•Investigate and resolve API-originated issues by reading logs, tracing requests, and reproducing errors to find root cause.
•Interpret and debug data across JSON, XML, and GraphQL payloads, and collaborate with engineering on code-level fixes with clear reproduction steps.
•Provide technical training to internal teams and external partners and translate technical details for non-technical stakeholders.

Travel: Low travel

Pay and Benefits

Salary: USD 70,350 - 92,400 annually

Equity and Bonus:Equity

Perks:Paid Leave401kHealth InsuranceDentalFsaLong-term DisabilityRemote WorkMeal Allowance

Key Requirements

•Solid understanding of API integrations and how they move data between systems.
•Comfort reading and interpreting JSON and XML, with willingness to learn GraphQL.
•Hands-on troubleshooting experience with technical integrations, able to form a hypothesis, test it, and identify root cause.
•Exceptional written and verbal communication skills, adapting explanations to different audiences.
•Ability to stay calm and resolve issues under pressure.

Experience:API integrationsFood tech

Skills:CommunicationTroubleshootingProblem-solvingCollaborationTechnical training

Languages:English

Tech Stack:APIJSONXMLGraphQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn