Strategic Customer Success Manager - Americas

Ashby
United States, Canada
Workplace: RemoteFull timeUSD 150,000 - 165,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Relationship building","Detail orientation","Data-driven improvement"]

Own customer outcomes for Ashby’s largest Enterprise accounts in the Americas, driving improved product adoption and long-term customer health. You’ll manage a strategic book of ~20 customers and partner cross-functionally with Sales, Marketing, Product, and Operations. Become a product and domain expert to tailor configuration, deliver training, and help customers achieve hiring excellence—while using data to continuously improve your approach.

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Ashby
Ashby
7 months ago

Strategic Customer Success Manager - Americas

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Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own customer outcomes for Ashby’s largest Enterprise accounts in the Americas, driving improved product adoption and long-term customer health. You’ll manage a strategic book of ~20 customers and partner cross-functionally with Sales, Marketing, Product, and Operations. Become a product and domain expert to tailor configuration, deliver training, and help customers achieve hiring excellence—while using data to continuously improve your approach.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Guide Ashby’s biggest Enterprise customers, focusing on improved product adoption and increased customer health.
  • •Manage a strategic book of ~20 customers, driving adoption and retention through multi-threaded stakeholder engagement.
  • •Become a product and domain expert to enable customers to use Ashby effectively for hiring excellence.
  • •Tailor configurations, drive adoption, and craft training to address specific customer challenges.
  • •Coordinate with cross-functional stakeholders across Sales, Marketing, Product, and Operations to support enterprise customer outcomes.

Pay and Benefits

Salary: USD 150,000 - 165,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveParental LeaveHealth Insurance401k MatchLearning BudgetEquipment Budget

Key Requirements

  • •5+ years of customer success experience in B2B SaaS, supporting implementation and adoption of complex technologies through the customer journey.
  • •Comfort managing a book of ~20 strategic customers, exceeding $2m in total ARR, with multi-threading across stakeholders.
  • •Experience partnering with cross-functional teams across Sales, Marketing, Product, and Operations.
  • •Ability to become a product and industry expert and tailor configuration, training, and enablement to drive customer outcomes.
  • •Experience with technically complex products and strong curiosity to understand how they work.
Experience:B2B SaaSEnterprise
Skills:CommunicationStakeholder managementRelationship buildingDetail orientationData-driven improvement
Tech Stack:CRM

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor