Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Chicago (Hybrid) (Chicago, IL, US, 60606)

SAP
Chicago
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Cooperative relationships","Adaptability","Problem-solving","Project management","Communication","Emotional intelligence","Cultural awareness"]

Join the SAP Academy for Customer Success as a Customer Success Manager (CSM) to guide customers through their business journey with SAP cloud solutions. Complete a 10-month learn-apply program blending classroom and field phases, develop solution and industry expertise, and drive customer satisfaction, retention, renewals, references, and upsells across your portfolio. Serve as the strategic point of contact, manage milestones from signature through provisioning, and achieve business outcomes with cross-functional support.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Chicago (Hybrid) (Chicago, IL, US, 60606)

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Job Summary

Join the SAP Academy for Customer Success as a Customer Success Manager (CSM) to guide customers through their business journey with SAP cloud solutions. Complete a 10-month learn-apply program blending classroom and field phases, develop solution and industry expertise, and drive customer satisfaction, retention, renewals, references, and upsells across your portfolio. Serve as the strategic point of contact, manage milestones from signature through provisioning, and achieve business outcomes with cross-functional support.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Guide customers through their business journey with SAP solutions to improve satisfaction, retention, renewals, references, and upsells.
  • •Oversee key customer milestones across the lifecycle, from deal signature through system provisioning, implementation progress monitoring, and business case achievement.
  • •Act as the strategic point of contact within your assigned solution portfolio and coordinate resources across SAP functions to maintain customer health.
  • •Build solution portfolio capability to enhance customer retention and drive value realization.
  • •Participate in onboarding, on-the-job training, and mentoring during the program, transitioning into a direct customer-facing CSM role after completion.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •Complete a 10-month learn-apply program with classroom and field phases as part of the CSM role.
  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Demonstrated ability to deliver strategic guidance that drives customer success and long-term value, including issue resolution and escalation management.
  • •Proficiency in English to engage with SAP’s global network.
  • •Understand AI fundamentals, uses, and ethics to identify business problems solvable with AI.
Experience:2-3 yearsCustomer supportDigital transformationConsultingAccount management
Skills:Strategic guidanceIssue resolutionEscalation managementCooperative relationshipsAdaptabilityProblem-solvingProject managementCommunicationEmotional intelligenceCultural awareness
Languages:English
Tech Stack:SAPCloudS/4HANA FinanceFinance & Quote to Cash (Q2C)SAP SuccessFactorsSAP Supply Chain ManagementSAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AIIntegrationData managementAnalyticsApplication developmentInfrastructureSecurity

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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