Senior Customer Success Manager, Industry

Braze
New York
Workplace: HybridFull timeUSD 84,000 - 132,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Follow-up","Time management","Teamwork","Mentorship"]

Own a portfolio of established, high-value brands and drive renewals, retention, and net retention targets by partnering closely with Account Executives. Serve as the customer’s main point of contact and trusted advisor—building shared Success Plans to drive feature adoption, account health, and executive-level business reviews. Coordinate across Technical Support, Industry Solutions, and Deliverability to ensure seamless support, escalate issues, and mentor junior colleagues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
2 days ago

Senior Customer Success Manager, Industry

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of established, high-value brands and drive renewals, retention, and net retention targets by partnering closely with Account Executives. Serve as the customer’s main point of contact and trusted advisor—building shared Success Plans to drive feature adoption, account health, and executive-level business reviews. Coordinate across Technical Support, Industry Solutions, and Deliverability to ensure seamless support, escalate issues, and mentor junior colleagues.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to align commercially and drive renewals, retention, and net retention targets.
  • •Act as the customer’s main point of contact and trusted advisor by building Success Plans and providing strategic guidance, enablement, and day-to-day advice.
  • •Proactively analyze customer product usage to identify opportunities, risks, and account health trends; lead executive business reviews and ongoing check-ins.
  • •Coordinate with Technical Support, Industry Solutions, and Deliverability Services, including escalating issues when needed, to ensure seamless customer support.
  • •Drive customer advocacy and product feedback loops, provide continuing education on product usage, identify upsell opportunities, and mentor junior colleagues.
Travel: Medium travel

Pay and Benefits

Salary: USD 84,000 - 132,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLifeDisabilityPaid LeaveRetirementEquityLearning BudgetParental Leave

Key Requirements

  • •Established customer success experience managing complex, high-value accounts or projects with sophisticated stakeholders.
  • •Excellent communication and follow-up skills with the ability to understand and address customers’ strategic problems.
  • •Strong technical domain knowledge across two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML).
  • •A proven track record of driving renewals, retention, and net retention outcomes through success planning and adoption.
  • •3–6 years of relevant experience in customer success, onboarding, implementations, or project management.
Experience:3-6 years
Skills:CommunicationFollow-upTime managementTeamworkMentorship
Certifications:PMPAgile
Languages:English
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn