Universal Banker Nanjing NJX Sub-branch 大堂服务助理 (Nanjing, JS, CN, 210000)

HSBC
Nanjing
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Detail-oriented","Customer service mindset","Continuous improvement mindset","Team development"]

Manage counter operations to ensure compliance with regulations and internal procedures while maintaining transaction standards and efficiency. Deliver high-quality customer service with continuous improvement, minimize complaints, and help build a service-and-sales culture within the Counter Services Team. Meet Premier/Advance customer targets through quality referrals, develop and guide the counter team, maintain job-related knowledge and regulation databases, and support administrative needs, including vigilance and action against money-laundering activity.

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FursaFursa
HSBC
HSBC
20 hours ago

Universal Banker Nanjing NJX Sub-branch 大堂服务助理 (Nanjing, JS, CN, 210000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage counter operations to ensure compliance with regulations and internal procedures while maintaining transaction standards and efficiency. Deliver high-quality customer service with continuous improvement, minimize complaints, and help build a service-and-sales culture within the Counter Services Team. Meet Premier/Advance customer targets through quality referrals, develop and guide the counter team, maintain job-related knowledge and regulation databases, and support administrative needs, including vigilance and action against money-laundering activity.
Location: Nanjing
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Manage counter operations to ensure compliance with regulations and internal procedures.
  • •Maintain counter transaction standards, efficiency, and service quality while minimizing complaints.
  • •Assist Branch OPP DM on counter-related matters.
  • •Enhance service & sales culture in the Counter Services Team and achieve Premier/Advance customer numbers through quality referrals.
  • •Develop a well-trained counter team, establish job knowledge/regulation databases, provide administrative support, and act on potential money-laundering activity.

Key Requirements

  • •Bachelor’s degree (recognized by the state).
  • •Good command of English and Chinese.
  • •Meticulous and detail-oriented.
  • •Able to work efficiently in stable, routine counter operations.
  • •Strong communication skills.
Education:Bachelor's
Skills:CommunicationDetail-orientedCustomer service mindsetContinuous improvement mindsetTeam development
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn