specialist, customer success

Mastercard
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Stakeholder management","Customer focus"]

Support the delivery of Mastercard Services’ strategic priorities in the Bogota region by ensuring priority customers experience positive change through effective use of Services network products. Collaborate with cross-functional teams (Network Services, Account Management, Sales, Product, Technical Account Managers) to maximize product value, drive adoption, renewals, and customer advocacy, while translating complex capabilities into clear customer solutions.

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Mastercard
Mastercard
4 months ago

specialist, customer success

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Job Summary

Support the delivery of Mastercard Services’ strategic priorities in the Bogota region by ensuring priority customers experience positive change through effective use of Services network products. Collaborate with cross-functional teams (Network Services, Account Management, Sales, Product, Technical Account Managers) to maximize product value, drive adoption, renewals, and customer advocacy, while translating complex capabilities into clear customer solutions.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
  • •Identify optimization opportunities for customers to drive value and align with strategic goals through Mastercard Services
  • •Communicate KPIs related to cost, performance, and optimization and insights associated with them
  • •Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
  • •Develop training materials and customer-facing playbooks to support customer priorities and translate complex capabilities into clear solutions

Key Requirements

  • •Fluent in Spanish and English
  • •Knowledge of payments technology or cybersecurity is a plus
  • •Experience using data analytics and business intelligence to address customer needs
  • •Ability to translate complex technical capabilities into clear customer solutions
  • •Experience analyzing customer metrics to drive success and identify opportunities for value growth
Experience:PaymentsCybersecurityFinancial services
Skills:CommunicationProblem-solvingTeamworkStakeholder managementCustomer focus
Languages:SpanishEnglish
Tech Stack:Payments technologyData analyticsBusiness intelligenceCybersecurity

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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