Customer Success Associate (Spanish Speaking)

DataDog
Boston
Workplace: HybridFull timeUSD 54,000 - 72,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Attention to detail","Relationship building","Customer advocacy"]

Own long-term customer relationships by driving adoption and retention for a high-volume book of accounts. Use a defined methodology to uncover customer needs, communicate product value, and act as an internal advocate. Handle escalations, billing and enablement requests, advise customers on effective solution usage, monitor adoption and usage trends for renewal risks, and partner cross-functionally with support, product, finance, and legal.

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FursaFursa
DataDog
DataDog
2 days ago

Customer Success Associate (Spanish Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own long-term customer relationships by driving adoption and retention for a high-volume book of accounts. Use a defined methodology to uncover customer needs, communicate product value, and act as an internal advocate. Handle escalations, billing and enablement requests, advise customers on effective solution usage, monitor adoption and usage trends for renewal risks, and partner cross-functionally with support, product, finance, and legal.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify target opportunities, manage the sales cycle, and build strategic customer relationships focused on retention.
  • •Manage requests from your book of business, including technical support escalations, billing questions, and documentation/enablement requests.
  • •Adapt account management strategy based on customer requirements to pivot smoothly and effectively.
  • •Advise customers to ensure they leverage the solution effectively.
  • •Monitor usage trends to uncover renewal risks and support higher adoption rates.

Pay and Benefits

Salary: USD 54,000 - 72,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveParental Leave

Key Requirements

  • •Must be fluent in Spanish.
  • •1+ years of experience in a customer account-facing role with a desire to grow in Customer Success.
  • •Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities.
  • •Customer-minded approach focused on providing the most value and building lasting relationships.
  • •Excellent written and verbal communication with strong attention to detail.
Skills:CommunicationNegotiationAttention to detailRelationship buildingCustomer advocacy
Languages:Spanish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn