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3 weeks ago

Service Delivery Coordinator – Italy Claims Team

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Ensure smooth day-to-day operations for Italy claims processing by coordinating workload, managing backlogs, and supporting SLA delivery. Lead operational meetings and collaborate with teams and stakeholders while handling escalations. Monitor service performance, prepare operational and SLA reports, maintain SOPs, and support root-cause analysis. Drive process improvements through identifying gaps and strengthening knowledge sharing, using MS Office tools and delivering with a focus on quality.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Coordinate daily operations, workload planning, and backlog management for Italy claims processing.
•Support SLA delivery and act as a key point of contact for operational issues and improvements.
•Lead operational meetings and support client calls when required.
•Monitor service performance and prepare operational and SLA reports.
•Handle escalations and support root cause analysis, corrective actions, SOP maintenance, and knowledge sharing.

Key Requirements

•Strong organizational and coordination skills for daily service delivery operations.
•Ability to manage multiple priorities and meet tight deadlines.
•Strong communication skills with effective stakeholder management.
•Experience in a service delivery or operations environment.
•Proficiency in MS Office tools and fluent English.

Experience:ClaimsOperations

Skills:Organizational skillsCoordinationCommunicationStakeholder managementAttention to detail

Languages:English

Tech Stack:MS Office

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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