Customer Service Representative

EtherFi
Cayman Islands
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Responsiveness"]

Responsible for delivering exceptional customer support for a DeFi crypto platform, handling inquiries, resolving issues, moderating community interactions, and contributing to the overall customer experience. Works remotely in a customer service capacity, collaborating with a small product team to ensure satisfaction and continuity of service. Prior experience in finance or crypto is a plus, with emphasis on communication and problem-solving.

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FursaFursa
EtherFi
EtherFi
10 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Responsible for delivering exceptional customer support for a DeFi crypto platform, handling inquiries, resolving issues, moderating community interactions, and contributing to the overall customer experience. Works remotely in a customer service capacity, collaborating with a small product team to ensure satisfaction and continuity of service. Prior experience in finance or crypto is a plus, with emphasis on communication and problem-solving.
Location: Cayman Islands
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries and resolve issues to maintain high levels of customer satisfaction.
  • •Moderate and manage community interactions to uphold service standards.
  • •Collaborate with product and support teams to improve user experience and processes.
  • •Provide timely updates to customers on status and resolution of issues.
  • •Assist with on-boarding and education of users about platform features.

Pay and Benefits

Perks:Health InsuranceDentalVisionToken AllocationRemote Work

Key Requirements

  • •Must have strong customer service or support experience with a focus on customer satisfaction.
  • •Experience with DeFi protocols and cryptocurrencies desired.
  • •Excellent communication and problem-solving skills.
  • •Ability to work independently and as part of a team.
Experience:DeFiCryptocurrencyCrypto
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkCustomer serviceResponsiveness

Company Brief

EtherFi
Develops decentralized staking and liquid restaking infrastructure for Ethereum, enabling users to stake ETH, obtain liquid staking derivatives, and allow node operators to participate in restaking and protocol-secured services across networks.
Industry: Blockchain & Web3
Growth: Early Stage Startup
WebsiteLinkedIn