Allianz

4 weeks ago

Customer Service Representative (6 months contract) (Singapore, SG, 068897)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Contract-based Customer Service Representative role handling inbound queries for General Insurance policies, resolving customer concerns, processing renewals/cancellations, and collaborating with underwriters, claims and finance to ensure fast turnaround times. The role focuses on delivering exceptional service, maintaining accurate records, and building strong client relationships within Allianz Singapore.

Location: Singapore

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Attend to all customer enquiries and requests via all communication channels promptly and professionally
•Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
•Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
•Maintain accurate and up-to-date customer records and policy documentation in the company’s database
•Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times

Key Requirements

•Diploma / Degree in any field
•GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
•Must be COMGI, BCP, PGI and HI certified
•Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
•Prior experience in customer service or insurance-related roles will be considered

Experience:3+ yearsInsuranceGeneral insurance

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAttention to detail

Certifications:COMGIBCPPGIHI

Languages:English

Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

4 weeks ago

Customer Service Representative (6 months contract) (Singapore, SG, 068897)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Attend to all customer enquiries and requests via all communication channels promptly and professionally
•Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
•Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
•Maintain accurate and up-to-date customer records and policy documentation in the company’s database
•Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times

Key Requirements

•Diploma / Degree in any field
•GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
•Must be COMGI, BCP, PGI and HI certified
•Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
•Prior experience in customer service or insurance-related roles will be considered

Experience:3+ yearsInsuranceGeneral insurance

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAttention to detail

Certifications:COMGIBCPPGIHI

Languages:English

Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn