ServiceNow Developer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 4+ yearsSkills: ["Communication","Presentation","Stakeholder management","Ability to work independently","Ability to manage multiple priorities"]

Lead the design and delivery of scalable ServiceNow CSM solutions, aligning with enterprise architecture and ITIL-based ITSM processes. Provide hands-on expertise across CSM modules (Case, Knowledge, Entitlements, Customer Onboarding) and data models. Architect real-time integrations using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows across CRM, ERP, finance, and third-party systems. Manage interoperability and stakeholder communications for enterprise implementations in Delhi.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead the design and delivery of scalable ServiceNow CSM solutions, aligning with enterprise architecture and ITIL-based ITSM processes. Provide hands-on expertise across CSM modules (Case, Knowledge, Entitlements, Customer Onboarding) and data models. Architect real-time integrations using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows across CRM, ERP, finance, and third-party systems. Manage interoperability and stakeholder communications for enterprise implementations in Delhi.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Deliver hands-on work across CSM modules: Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
  • •Integrate ServiceNow with CRM, ERP, financial systems, and external applications while ensuring seamless data flow.
  • •Apply ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards and manage stakeholder communications.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •4+ years of experience in ServiceNow and 5+ years of CSM experience.
  • •Proven track record delivering ServiceNow implementations in enterprise environments.
  • •Should be CIS – CSM certified.
  • •Strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
Experience:4+ yearsServiceNowCSM
Education:
Skills:CommunicationPresentationStakeholder managementAbility to work independentlyAbility to manage multiple priorities
Certifications:CIS – CSMCIS CSM
Tech Stack:ServiceNowCSMJavaScriptGlideScriptFlow DesignerServiceNow StudioIntegrationHubMID ServerRESTSOAPAgileDevOpsITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn