Team Leader - Grocery

Majid Al Futtaim
Manama
Workplace: OnsiteOthersFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: certificationSkills: ["Customer service orientation","Team building","Motivation","Problem resolution","Action-oriented"]

Implement grocery quality, range, and freshness standards to deliver an exceptional customer experience and achieve sales targets. Lead and coach team members to ensure issues are addressed immediately, while overseeing commercial policy execution, assortment, promotions, NPS improvement, price/freshness inputs, and stock management. Drive initiatives to minimize waste and shrinkage, control waste reporting, and support sales of slow-moving and expiring items.

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Majid Al Futtaim
Majid Al Futtaim
1 month ago

Team Leader - Grocery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Implement grocery quality, range, and freshness standards to deliver an exceptional customer experience and achieve sales targets. Lead and coach team members to ensure issues are addressed immediately, while overseeing commercial policy execution, assortment, promotions, NPS improvement, price/freshness inputs, and stock management. Drive initiatives to minimize waste and shrinkage, control waste reporting, and support sales of slow-moving and expiring items.
Location: Manama
Workplace: Onsite
Employment Type: Others
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Implement grocery quality, range, and freshness standards to support customer experience and sales targets.
  • •Ensure team members work optimally and coach/develop them to deliver exceptional service within the assigned section.
  • •Oversee store pricing policy implementation and manage the section’s product assortment.
  • •Negotiate internal promotions with suppliers and monitor NPS to improve areas needing development.
  • •Manage stock (reports, stock value, out-of-stock control, replenishment orders, merchandise deliveries) and drive initiatives to reduce waste/shrinkage.

Key Requirements

  • •Diploma in Commerce or Finance.
  • •3+ years in a retail operations role.
  • •Customer service orientation with a pleasant, warm disposition.
  • •People-oriented with the ability to build team spirit and motivation.
  • •Action-oriented and able to address problems quickly to protect customer service.
Experience:3+ yearsRetail
Education:Certification / Diploma in Commerce or Finance
Skills:Customer service orientationTeam buildingMotivationProblem resolutionAction-oriented

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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