2 months ago

Sr Coordinator customer quality Excellence

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Customer QA function, acting as main QA contact for customers and internal teams; drive timely responses to quality requests, manage complaints, strengthen global key accounts, and drive continuous improvement of QA processes and documentation in a multinational setting.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Serve as the primary Quality (QA) contact for customers and internal stakeholders
•Ensure timely and accurate responses to customer quality requests (e.g. questionnaires, quality statements, technical issues)
•Support and coordinate customer complaint handling in line with quality standards and customer expectations
•Build and maintain strong Customer QA relationships, supporting global and regional key accounts
•Drive continuous improvement of customer QA processes, tools, and standard documentation

Key Requirements

•Bachelor’s or Master’s degree in Chemistry, Food Technology, Microbiology, or a related field
•Several years of Quality Assurance experience in animal feed, food, or premix industries
•Solid knowledge of Food Hygiene standards, HACCP, ISO certifications, and production processes
•Strong customer-oriented mindset with experience in customer QA management
•Excellent communication and stakeholder management skills

Experience:Quality assuranceFood industryQa management

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem solvingPresentationTeamwork

Languages:EnglishChinese

Tech Stack:PowerPointExcelCRMPower BI

Company Brief

DSM

Industry: Chemical Manufacturing

Website

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