Customer Relationship Officer -Business Banking (UAE Nationals Only)

Emirates Islamic Bank
Dubai
Full timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Attention to detail"]

Support business banking clients by responding to enquiries, verifying and processing customer transactions in line with authorization protocols, and resolving basic service issues. Facilitate onboarding by collecting and reviewing KYC documentation, ensuring accurate data entry in core banking and CRM systems, and escalating discrepancies as needed. Promote relevant products based on customer needs and referrals, while maintaining compliance with AML/CDD and internal controls to protect operational risk.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
2 days ago

Customer Relationship Officer -Business Banking (UAE Nationals Only)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support business banking clients by responding to enquiries, verifying and processing customer transactions in line with authorization protocols, and resolving basic service issues. Facilitate onboarding by collecting and reviewing KYC documentation, ensuring accurate data entry in core banking and CRM systems, and escalating discrepancies as needed. Promote relevant products based on customer needs and referrals, while maintaining compliance with AML/CDD and internal controls to protect operational risk.
Location: Dubai
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Respond to business customer enquiries on account balances, product features, and transaction status, and resolve basic issues within bank policy.
  • •Process deposits, withdrawals, and transfers by verifying instructions and supporting documentation per authorization protocols and internal controls.
  • •Identify and flag suspicious or unusual activity in line with AML and CDD guidelines while maintaining accurate transaction records and audit trails.
  • •Collect, review, and update KYC documentation for new business clients and liaise with compliance and operations to resolve discrepancies.
  • •Support product promotion by identifying customer needs, providing information on access channels and relevant services, and maximizing qualified referrals.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •At least 2 years of relevant experience in a similar customer relationship role.
  • •High school or bachelor graduate education.
  • •Completion of AML/KYC training modules.
  • •Ongoing professional development in customer service or banking operations.
  • •Ability to verify business customer instructions and supporting documentation against internal controls.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationAttention to detail
Certifications:AML/KYC training
Languages:US
Tech Stack:Core bankingCRM systemsATMInternet bankingPhone banking

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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