BA - Conversation Banking (Chat)

Capco
Pune, Bengaluru, Hyderabad, Gurugram, Chennai, Mumbai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Stakeholder management","Communication","Problem-solving","Collaboration"]

Experienced Business Analyst specializing in conversational banking and chat-based digital journeys. You will define requirements, coordinate with product, UX, and delivery teams, and translate AI/NLU capabilities (chatbot/voicebot) into actionable flows across mobile and web channels, leveraging platforms like RASA and Dialogflow to enhance customer experience in banking journeys.

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FursaFursa
Capco
Capco
10 months ago

BA - Conversation Banking (Chat)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Experienced Business Analyst specializing in conversational banking and chat-based digital journeys. You will define requirements, coordinate with product, UX, and delivery teams, and translate AI/NLU capabilities (chatbot/voicebot) into actionable flows across mobile and web channels, leveraging platforms like RASA and Dialogflow to enhance customer experience in banking journeys.
Location: Pune, Bengaluru, Hyderabad, Gurugram, Chennai, Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Gather and document business requirements for Conversation Banking projects (Chat) and translate them into clear user stories and acceptance criteria.
  • •Collaborate with Product Owners, Digital Product Managers, UX teams, and technical delivery teams to design and implement chat-based digital journeys across mobile and web platforms.
  • •Evaluate and recommend NLU platforms and AI/Gen AI technologies for chatbot/voicebot implementations; drive integration with CX channels and backend systems.
  • •Facilitate stakeholder workshops, manage backlogs, and ensure timely delivery through Agile methodologies (e.g., Jira/Confluence).
  • •Partner with RM channels and contact center integrations to optimize customer experience in conversational banking scenarios.

Key Requirements

  • •Chat-based digital journeys across mobile and web platforms
  • •Hands-on exposure to Chatbot and Voicebot implementations leveraging AI/Gen AI technologies
  • •Knowledge and practical experience with NLU platforms such as RASA, Google Dialogflow, Poly AI, Sierra, Dyna
Experience:BankingFinancial services
Skills:Stakeholder managementCommunicationProblem-solvingCollaboration
Languages:English
Tech Stack:RASAGoogle DialogflowPoly AISierraDynaNLUAIGen AIJiraConfluence

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn