Senior Call Centre Representative

Qureos
Houston
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Organization","Teamwork"]

Manage inbound calls from patients, referring offices, and stakeholders, ensuring callers receive prompt, accurate, and professional support. Schedule appointments, verify insurance, and collect patient information, while providing clear guidance on appointments, procedures, and follow-up care. Maintain and update patient records, coordinate with other departments for seamless care, and escalate urgent issues. Follow company policies and HIPAA requirements while handling high call volumes.

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FursaFursa
Qureos
Qureos
1 day ago

Senior Call Centre Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage inbound calls from patients, referring offices, and stakeholders, ensuring callers receive prompt, accurate, and professional support. Schedule appointments, verify insurance, and collect patient information, while providing clear guidance on appointments, procedures, and follow-up care. Maintain and update patient records, coordinate with other departments for seamless care, and escalate urgent issues. Follow company policies and HIPAA requirements while handling high call volumes.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle incoming calls and inquiries from patients, referring offices, and other stakeholders in a friendly, professional manner.
  • •Schedule appointments, verify insurance, and collect necessary patient information.
  • •Provide accurate information and instructions about appointments, procedures, and follow-up care.
  • •Assist with managing and updating patient records and files.
  • •Collaborate with other departments and escalate urgent or complex issues to the appropriate team member or supervisor.

Key Requirements

  • •High school diploma or equivalent required.
  • •2+ years of experience in a call center or customer service role.
  • •Strong verbal and written communication skills with excellent customer service and problem-solving.
  • •Ability to handle a high volume of calls while maintaining professionalism.
  • •Proficiency using computer systems/software (including Microsoft Office and electronic medical records) and knowledge of HIPAA regulations/patient privacy laws.
Experience:2+ yearsHealthcare
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingOrganizationTeamwork
Tech Stack:Microsoft OfficeElectronic medical records

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn