Senior Technical Support Engineer - Spanish

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsSkills: ["Written communication","Root cause analysis","Customer communication","Technical troubleshooting","Willingness to learn"]

Manage and troubleshoot customer issues for Motive’s SaaS products, investigating bugs and identifying root causes using available tools and data. Provide high-quality, timely resolutions and document findings while escalating trends and larger issues to technical leads via Jira. Communicate with customers in Spanish and English across phone, chat, and email, and support Tier 1 agents through training and technical guidance.

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FursaFursa
Gomotive
Gomotive
1 day ago

Senior Technical Support Engineer - Spanish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage and troubleshoot customer issues for Motive’s SaaS products, investigating bugs and identifying root causes using available tools and data. Provide high-quality, timely resolutions and document findings while escalating trends and larger issues to technical leads via Jira. Communicate with customers in Spanish and English across phone, chat, and email, and support Tier 1 agents through training and technical guidance.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve support issues related to Motive’s products and exceed customer expectations for quality, timeliness, and documentation.
  • •Investigate errors or bugs using available data/tools and report inconsistencies and bugs to Technical Lead/Engineering through Jira.
  • •Assess issue impact and prevalence by analyzing data to determine root cause and identify trends.
  • •Use engineering-developed tools to modify erroneous user/driver data to resolve technical support cases.
  • •Provide constructive feedback to Tier 1 agents for training and build trusting customer relationships via phone, chat, and email.

Key Requirements

  • •Fluent in Spanish and English (US) and able to communicate clearly in both languages.
  • •2–3 years of experience in customer support, technical support, or software development in customer-facing roles.
  • •Familiarity with the software development process and tools for a SaaS-based product.
  • •Technical troubleshooting knowledge with an ability to perform in-depth root cause analysis.
  • •Basic knowledge of SQL and Python is a plus; candidate should be willing to learn and excel.
Experience:2-3 yearsSaaSCustomer-facing
Skills:Written communicationRoot cause analysisCustomer communicationTechnical troubleshootingWillingness to learn
Languages:SpanishEnglish
Tech Stack:JiraSQLPython

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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