Counter Sales Associate

Ferguson
Atlanta
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Consultative selling","Customer engagement","Communication","Self-motivated","Organizational skills"]

Serve plumbing and HVAC contractor customers by proactively engaging them at the counter, by phone, and via email. Use product expertise to recommend parts and solutions, drive sales through upsells and cross-sells, and maintain accuracy when processing transactions. Help customers by using catalogs, computer systems, and manufacturer databases to find parts, manage special orders and back-orders, and support seamless collaboration with Outside Sales Associates. Maintain a safe, organized counter environment and assist with inventory activities.

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Ferguson
Ferguson
17 hours ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve plumbing and HVAC contractor customers by proactively engaging them at the counter, by phone, and via email. Use product expertise to recommend parts and solutions, drive sales through upsells and cross-sells, and maintain accuracy when processing transactions. Help customers by using catalogs, computer systems, and manufacturer databases to find parts, manage special orders and back-orders, and support seamless collaboration with Outside Sales Associates. Maintain a safe, organized counter environment and assist with inventory activities.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert for plumbing, HVAC, and related products to guide purchasing decisions.
  • •Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions accurately and manage special orders, back-orders, and delivery timelines while maintaining a professional counter environment.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Must be at least 18 years old and have a valid state-issued license.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy to learn new systems quickly, plus organizational skills and ability to lift up to 50 lbs.
Skills:Consultative sellingCustomer engagementCommunicationSelf-motivatedOrganizational skills
Licenses:Valid state-issued license
Tech Stack:Computer systemsManufacturer databasesCatalogs

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn