Support Engineer

Sonar Source
Geneva
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3-5 yearsSkills: ["Curiosity","Teamwork","Feedback","Knowledge sharing","Communication","Can-do attitude"]

Assist customers in deploying, using, and integrating Sonar’s AI code verification products, providing individualized support and representing the customer voice in product discussions. Investigate and resolve technical issues from qualification through deep investigation, manage customer relationships, and improve service value by collaborating with Sales and Consultants. Help integrate solutions across IDEs, ALMs, SCM, build/test workflows, and software lifecycle components.

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FursaFursa
Sonar Source
Sonar Source
4 days ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Assist customers in deploying, using, and integrating Sonar’s AI code verification products, providing individualized support and representing the customer voice in product discussions. Investigate and resolve technical issues from qualification through deep investigation, manage customer relationships, and improve service value by collaborating with Sales and Consultants. Help integrate solutions across IDEs, ALMs, SCM, build/test workflows, and software lifecycle components.
Location: Geneva
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Help customers integrate Sonar solutions across their development pipeline, including technical integration with IDEs, ALMs, and continuous integration chains.
  • •Drive technical issues to resolution: qualify customer concerns, conduct in-depth investigations, and manage customer relationships throughout.
  • •Collaborate with Sales and Consultants to improve customer experience and maximize value from the service offering.
  • •Investigate and solve customer issues in a timely manner with an individualized level of service.
  • •Work with the product team by listening to, challenging, and refining customer feedback to shape product evolutions.

Key Requirements

  • •3–5 years of experience supporting, maintaining, or delivering high-quality software.
  • •2+ years using or administrating a DevOps/CI pipeline with SCM and common IDE/CI tools (e.g., Git/SVN, Visual Studio/IntelliJ, Jenkins Pipelines, Azure DevOps, Bitbucket, GitLab).
  • •Practical experience using AI tools in development, troubleshooting, or workflow optimization.
  • •Working knowledge of local and cloud-based software deployment platforms, including Linux, Windows, Docker, Kubernetes, AWS, and Azure.
  • •Investigation skills to understand problems in context and reproduce scenarios, with strong English communication skills.
Experience:3-5 yearsAgent-centric developmentAI toolsSoftware developmentDevOpsCI/CD
Skills:CuriosityTeamworkFeedbackKnowledge sharingCommunicationCan-do attitude
Languages:English
Tech Stack:GitSVNVisual StudioIntelliJJenkins PipelinesAzure DevOpsBitbucketGitLabLinuxWindowsDockerKubernetesAWSAzureCI/CDSCMIDEALMs

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn