Senior Customer Success Manager (m/f/d)

Own the customer end-to-end for mid-market and enterprise accounts, creating success plans and driving clear communication throughout the post-sale journey. Partner with Strategic Account Managers to build account plans, identify expansion opportunities, and deliver 360-degree support with internal teams and partners. Build C-level relationships, quantify customer impact with ROI/value frameworks, coach adoption, manage risk, and turn customers into advocates through references and case studies.