Senior Operations Manager (Cape Town, ZA)

Aramex
Cape Town
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7-9 yearsEducation: bachelorsSkills: ["Analytical thinking","Communication skills","Conflict resolution","Leadership and coaching","Project management"]

Oversee and manage Aramex’s daily operations in ground, domestic, and express services, ensuring teams meet SLAs and exceed client expectations. Drive operational excellence by identifying improvement opportunities, implementing best practices, streamlining workflows, and reducing costs. Collaborate with sales and stakeholders to ensure smooth delivery, maintain compliance with safety/security/sustainability standards, and manage budgets. Lead, mentor, and develop operations staff while reporting KPI performance to senior management.

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Aramex
Aramex
3 days ago

Senior Operations Manager (Cape Town, ZA)

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Last checked: 5 hours agoStatus: Live

Job Summary

Oversee and manage Aramex’s daily operations in ground, domestic, and express services, ensuring teams meet SLAs and exceed client expectations. Drive operational excellence by identifying improvement opportunities, implementing best practices, streamlining workflows, and reducing costs. Collaborate with sales and stakeholders to ensure smooth delivery, maintain compliance with safety/security/sustainability standards, and manage budgets. Lead, mentor, and develop operations staff while reporting KPI performance to senior management.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and empower the operations team to meet SLAs, exceed client expectations, and improve operational efficiency.
  • •Identify improvement areas, implement best practices, and lead initiatives to optimize processes and reduce costs.
  • •Lead projects to streamline operations, optimize workflows, and improve performance.
  • •Oversee ground, domestic, and express operations, ensuring compliance with safety, security, and sustainability standards.
  • •Analyze operational data, establish and monitor KPIs, prepare operational budgets, and provide reporting to senior management.

Key Requirements

  • •Bachelor’s degree in business administration, Operations Management, or a related field (MBA preferred).
  • •7-9 years’ experience in operations management, including managing complex operations and leading teams.
  • •Experience implementing and enforcing operational standards and procedures.
  • •Demonstrated leadership behaviors, including building outstanding teams and setting clear direction.
  • •Ability to drive operational efficiency through process improvement and project management.
Experience:7-9 yearsOperations managementLogisticsSupply chain
Education:Bachelor's in Business Administration, Operations Management (or related field)
Skills:Analytical thinkingCommunication skillsConflict resolutionLeadership and coachingProject management

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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