Experience Design Lead - Join Our Talent Pool (Dubai, AE)

Serco
Dubai
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Communication","Collaboration","Mentoring","Presenting","Leadership"]

The role leads customer research and service design initiatives to deliver actionable insights for current and future clients, supporting business development in customer experience across the UAE and KSA. Based in Dubai within ExperienceLab, you’ll guide design thinking, mentor small teams, and translate business challenges into innovative service outcomes for internal and external clients.

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FursaFursa
Serco
Serco
6 months ago

Experience Design Lead - Join Our Talent Pool (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

The role leads customer research and service design initiatives to deliver actionable insights for current and future clients, supporting business development in customer experience across the UAE and KSA. Based in Dubai within ExperienceLab, you’ll guide design thinking, mentor small teams, and translate business challenges into innovative service outcomes for internal and external clients.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Plan, coordinate and conduct customer research to uncover needs and pain points (interviews, focus groups, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, qualitative data analysis, and reports/presentations to communicate findings).
  • •Deliver projects with minimal oversight from account managers, or work as part of a team on bigger projects.
  • •Communicate your research proposals and service design deliverables with confidence to clients.
  • •Support new business development by providing expert information in proposals, pitches and client meetings.
  • •Apply design thinking across environments to translate business challenges into innovative outcomes for internal and external clients.

Key Requirements

  • •A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
  • •Undergraduate or Masters Degree
  • •Relevant experience in service design or related role such as user experience design or design research
  • •Ability to work collaboratively and communicate with clients about design methodologies and artefacts
  • •Experience in mentoring and coaching colleagues
Experience:5+ yearsExperience designService designCustomer experience
Skills:CommunicationCollaborationMentoringPresentingLeadership
Languages:English
Tech Stack:AdobeMiroFigma

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn