Reframe (Glucobit)

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Customer Success Manager role focused on responsive, empathetic support and cross-functional collaboration to improve user experience for Reframe’s wellness platform. You’ll respond to inquiries, troubleshoot issues, track trends, advocate for customers, and work with product/engineering to enhance the platform—the kind of role that thrives on helping people and driving impact.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency.
•Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly.
•Track common issues and flag trends to help improve the platform experience.
•Collaborate with product and tech teams to escalate user feedback and find better solutions.
•Serve as the voice of the customer, advocating for their needs across internal teams.

Pay and Benefits

Salary: USD 65,000 - 90,000 annually

Perks:Health Insurance

Key Requirements

•Excellent written and verbal communication with high emotional intelligence.
•1+ years of experience in a customer-facing role (recent graduates ok).
•Strong problem-solving skills and ability to untangle confusion into clarity.
•Tech-savvy and quick to learn new tools and systems.
•Empathetic, customer-focused mindset and ability to advocate for customer needs across teams.

Experience:WellnessTechSaaS

Skills:CommunicationEmpathyProblem-solvingOrganizationTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Reframe (Glucobit)

Reframe (Glucobit) provides a digital health app that helps people with diabetes manage blood glucose through data-driven coaching, tracking, and personalized recommendations to improve metabolic health and glycemic control.

Industry: HealthTech

Growth: Early Stage Startup

Website

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Reframe (Glucobit)

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency.
•Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly.
•Track common issues and flag trends to help improve the platform experience.
•Collaborate with product and tech teams to escalate user feedback and find better solutions.
•Serve as the voice of the customer, advocating for their needs across internal teams.

Pay and Benefits

Salary: USD 65,000 - 90,000 annually

Perks:Health Insurance

Key Requirements

•Excellent written and verbal communication with high emotional intelligence.
•1+ years of experience in a customer-facing role (recent graduates ok).
•Strong problem-solving skills and ability to untangle confusion into clarity.
•Tech-savvy and quick to learn new tools and systems.
•Empathetic, customer-focused mindset and ability to advocate for customer needs across teams.

Experience:WellnessTechSaaS

Skills:CommunicationEmpathyProblem-solvingOrganizationTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Reframe (Glucobit)

Industry: HealthTech

Growth: Early Stage Startup

Website