Customer Success Manager

Reframe (Glucobit)
United States
Workplace: OnsiteFull timeUSD 65,000 - 90,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Organization","Teamwork"]

Customer Success Manager role focused on responsive, empathetic support and cross-functional collaboration to improve user experience for Reframe’s wellness platform. You’ll respond to inquiries, troubleshoot issues, track trends, advocate for customers, and work with product/engineering to enhance the platform—the kind of role that thrives on helping people and driving impact.

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Reframe (Glucobit)
Reframe (Glucobit)
3 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Customer Success Manager role focused on responsive, empathetic support and cross-functional collaboration to improve user experience for Reframe’s wellness platform. You’ll respond to inquiries, troubleshoot issues, track trends, advocate for customers, and work with product/engineering to enhance the platform—the kind of role that thrives on helping people and driving impact.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency.
  • •Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly.
  • •Track common issues and flag trends to help improve the platform experience.
  • •Collaborate with product and tech teams to escalate user feedback and find better solutions.
  • •Serve as the voice of the customer, advocating for their needs across internal teams.

Pay and Benefits

Salary: USD 65,000 - 90,000 annually
Perks:Health Insurance

Key Requirements

  • •Excellent written and verbal communication with high emotional intelligence.
  • •1+ years of experience in a customer-facing role (recent graduates ok).
  • •Strong problem-solving skills and ability to untangle confusion into clarity.
  • •Tech-savvy and quick to learn new tools and systems.
  • •Empathetic, customer-focused mindset and ability to advocate for customer needs across teams.
Experience:WellnessTechSaaS
Skills:CommunicationEmpathyProblem-solvingOrganizationTeamwork
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Reframe (Glucobit)
Reframe (Glucobit) provides a digital health app that helps people with diabetes manage blood glucose through data-driven coaching, tracking, and personalized recommendations to improve metabolic health and glycemic control.
Industry: HealthTech
Growth: Early Stage Startup
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