7 months ago

IT Help Desk / Customer Support Technician - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Support end users by diagnosing hardware/software issues, installing and repairing computer systems, and providing remote and onsite assistance for global sites. Assist with email and Office applications, maintain knowledge of current technology, and potentially coach junior staff, while holding active TS/SCI with Polygraph clearance and DoD 8570/8140 IA certifications.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Install, modify, and repair computer hardware and software in person and via remote access tools
•Provide end-user software and hardware troubleshooting
•Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Administer e-mail, Microsoft Office, etc.
•Provide remote support access through desktop mirroring and other remote access applications for worldwide sites

Travel: Low travel

Key Requirements

•AA/AS degree or equivalent technical training, certification(s) or experience
•5+ years of related experience
•Current DoD 8570/8140 Information Assurance Technical (IAT) Certification; CompTIA Security+ CE preferred
•Active TS/SCI with Polygraph clearance
•US citizenship required

Experience:5+ yearsGovernmentDefenseIntelligenceIT support

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTime managementTeamwork

Certifications:DoD 8570/8140 IATCompTIA Security+ CE

Languages:English

Tech Stack:WindowsMicrosoft OfficeRemote desktopRemote accessDesktop mirroring

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TS/SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

7 months ago

IT Help Desk / Customer Support Technician - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Install, modify, and repair computer hardware and software in person and via remote access tools
•Provide end-user software and hardware troubleshooting
•Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Administer e-mail, Microsoft Office, etc.
•Provide remote support access through desktop mirroring and other remote access applications for worldwide sites

Travel: Low travel

Key Requirements

•AA/AS degree or equivalent technical training, certification(s) or experience
•5+ years of related experience
•Current DoD 8570/8140 Information Assurance Technical (IAT) Certification; CompTIA Security+ CE preferred
•Active TS/SCI with Polygraph clearance
•US citizenship required

Experience:5+ yearsGovernmentDefenseIntelligenceIT support

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTime managementTeamwork

Certifications:DoD 8570/8140 IATCompTIA Security+ CE

Languages:English

Tech Stack:WindowsMicrosoft OfficeRemote desktopRemote accessDesktop mirroring

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TS/SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn