Front Office Representative

Choice Hotels
Sunnyvale
Part timeUSD 21+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Positive attitude","Problem-solving"]

Provide superior guest service at a fast-paced hotel front desk, handling arrivals and departures, registration, reservations, and guest transactions. Address guest comments and complaints, log resolutions, and coordinate with other departments to arrange requested services. Maintain accurate communication and billing instructions, support upselling of accommodations and amenities, and prepare end-of-shift summaries while ensuring 100% guest satisfaction through Radisson hospitality standards.

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Choice Hotels
Choice Hotels
1 month ago

Front Office Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 42 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide superior guest service at a fast-paced hotel front desk, handling arrivals and departures, registration, reservations, and guest transactions. Address guest comments and complaints, log resolutions, and coordinate with other departments to arrange requested services. Maintain accurate communication and billing instructions, support upselling of accommodations and amenities, and prepare end-of-shift summaries while ensuring 100% guest satisfaction through Radisson hospitality standards.
Location: Sunnyvale
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Receive and process incoming guests, ensuring a seamless arrival and departure.
  • •Greets guests, processes hotel registration and transactions, and maintains confidentiality of guest information.
  • •Handle guest compliments and challenges promptly, recording resolutions in the “Make it Right” log.
  • •Make reservations according to hotel yield management practices and process customer credit at check-in per policy.
  • •Provide end-of-shift summaries and communications; promote hotel amenities, food & beverage outlets, services, and loyalty program.

Pay and Benefits

Salary: USD 21 hourly
Perks:Annual BonusHealth InsuranceDentalVisionLong TermPet Insurance401kPaid LeavePaid HolidaysHotel DiscountsMeal Allowance

Key Requirements

  • •Strong customer service experience required.
  • •Ability to work a flexible schedule including mornings, afternoons, nights, and weekends.
  • •Solid computer skills.
  • •Maintain a positive, professional attitude while handling all situations.
  • •Previous hotel experience preferred (Opera experience preferred).
Experience:Hospitality
Skills:Customer serviceCommunicationTeamworkPositive attitudeProblem-solving
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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