Athene

3 days ago

Insurance Operations Technical Trainer-Contact Center & New Business Hybrid

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Create and maintain performance improvement training curriculum for Insurance Operations, supporting Contact Center and New Business teams. Partner with business stakeholders to identify learning needs, design and deliver classroom and virtual training, and develop performance improvement solutions such as eLearning, simulations, infographics, and video. Review and approve eLearning materials, analyze business metrics and quality reporting to measure effectiveness, and ensure training milestones and budgets are met.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Mid level

Key Responsibilities

•Create sustainable learning and development programs for Contact Center and New Business (Hybrid).
•Establish partnerships across teams to stay aligned on learning and development needs and business objectives.
•Manage creation, communication, and implementation of learning and development initiatives across Insurance Operations.
•Facilitate classroom and virtual training, ensuring timely delivery of content to meet business needs.
•Analyze business metrics and quality monitoring reporting to evaluate training effectiveness and develop performance improvement solutions.

Key Requirements

•Bachelors’ degree or equivalent work experience is required.
•3+ years of professional experience, with corporate training/adult learning experience strongly preferred.
•Ability to design and deliver complex technical training modules.
•Must be detailed and process oriented with an in-depth understanding of internal business processes/systems and company policies.
•Strong presentation skills; experience in the annuity industry is a plus.

Experience:3+ yearsAnnuity industryInsurance operationsContact centerAdult learning

Education:Bachelor's

Skills:Process orientedStrategic partneringPresentation skillsCoachingAnalytical thinking

Tech Stack:ELearningVirtual trainingInfographicsVideo creationSimulations

Company Brief

Athene

Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn

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Athene

3 days ago

Insurance Operations Technical Trainer-Contact Center & New Business Hybrid

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Mid level

Key Responsibilities

•Create sustainable learning and development programs for Contact Center and New Business (Hybrid).
•Establish partnerships across teams to stay aligned on learning and development needs and business objectives.
•Manage creation, communication, and implementation of learning and development initiatives across Insurance Operations.
•Facilitate classroom and virtual training, ensuring timely delivery of content to meet business needs.
•Analyze business metrics and quality monitoring reporting to evaluate training effectiveness and develop performance improvement solutions.

Key Requirements

•Bachelors’ degree or equivalent work experience is required.
•3+ years of professional experience, with corporate training/adult learning experience strongly preferred.
•Ability to design and deliver complex technical training modules.
•Must be detailed and process oriented with an in-depth understanding of internal business processes/systems and company policies.
•Strong presentation skills; experience in the annuity industry is a plus.

Experience:3+ yearsAnnuity industryInsurance operationsContact centerAdult learning

Education:Bachelor's

Skills:Process orientedStrategic partneringPresentation skillsCoachingAnalytical thinking

Tech Stack:ELearningVirtual trainingInfographicsVideo creationSimulations

Company Brief

Athene

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn