Account Manager, Restaurants (Bilingual Spanish)

DoorDash US
Los Angeles, Miami, Atlanta
Workplace: HybridFull timeUSD 32.6 - 48 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Empathy","Communication","Goal-oriented","Problem-solving","Collaboration"]

Merchant Success Manager (MSM) drives growth and retention for ~75 SMB restaurant partners by blending sales, account management, and portfolio strategy. You’ll use data-driven conversations to optimize listings, adoption of DoorDash products, pricing, and promotions, delivering quarterly business reviews and collaborating with cross-functional teams to reduce churn and expand store partnerships.

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DoorDash US
DoorDash US
3 months ago

Account Manager, Restaurants (Bilingual Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Merchant Success Manager (MSM) drives growth and retention for ~75 SMB restaurant partners by blending sales, account management, and portfolio strategy. You’ll use data-driven conversations to optimize listings, adoption of DoorDash products, pricing, and promotions, delivering quarterly business reviews and collaborating with cross-functional teams to reduce churn and expand store partnerships.
Location: Los Angeles, Miami, Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a focused book of approximately 75 merchants, making high-volume outbound calls and emails to improve visibility and performance.
  • •Hit weekly and quarterly KPIs, including outbound activity, strategic merchant calls, and QBR delivery tied to revenue and metrics.
  • •Advise business owners on pricing, promotions, and product adoption (DashPass, Ads, promos) to achieve revenue and margin goals, explaining trade-offs.
  • •Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals.
  • •Deliver and present quarterly business reviews (QBR) to review partnerships, identify revenue opportunities, and plan growth initiatives.
Travel: Low travel

Pay and Benefits

Salary: USD 32.6 - 48 hourly
Perks:401kParental LeaveWellness StipendCommuter BenefitsHealth InsuranceDentalVision

Key Requirements

  • •1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
  • •1+ years of experience in outbound sales and being held to DTT minimums
  • •1+ years of experience in business operations or related setting
  • •Experience using Salesforce or similar CRM tools
  • •Proficiency in Google Sheets or Microsoft Excel (intermediate to proficient) and ability to build and maintain complex spreadsheets
Experience:1+ yearsRetailFood deliverySaaS
Skills:EmpathyCommunicationGoal-orientedProblem-solvingCollaboration
Languages:English
Tech Stack:SalesforceCRMGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn